Difference between Walink’s Multilink and Multiagent for WhatsApp

At Walink we offer more than just simple WhatsApp links generation , our main goal is to facilitate the connection and interactions between customers and businesses and this is true for multiple scenarios. The Multilink page and the Multiagent service are 2 alternatives with specific uses in mind that your business can apply in its strategy to get new customers in WhatsApp.

Even though their names are similar, Multilink and Multiagent serve different purposes that we will explain in this article. Before we begin, it is very important to understand what is a WhatsApp link and what Walink’s Premium links are. If you are familiar with these concepts, then let’s get started.

WhatsApp Multilink page

This service allows you to create 1 web page where you can group multiple Premium links from your account, add your website and even your business privacy policy. Everything under a single URL (link).

The Multilink page is enable, for free, for al Walink Premium users subscribe to 2 or more Premium links.

Walink’s Multiagent service

Every WhatsApp link is assigned to a unique phone number, but the Multiagente lets you add multiple numbers (agents) to a single link. This way, users will be sent to any of your agents’ chats when they click the link.

Difference between Walink’s Multilink and Multiagent for WhatsApp

As you may have noticed, these services have something in common both allow your business to get customers by using 1 link, instead of sharing multiple phone numbers or links which is complicated on platforms like Instagram.

Now that you know the basics, we will talk about the differences and ideal scenarios for each service:

Sales teams

Multiagent links are ideal for sales teams on WhatsApp as with just 1 link all agents have equal chances of getting customers, without the need for complex support or CRM platforms.

Also, users don’t have to think which agent to contact as the link does that job for them

Some use cases:

• Car dealerships
• Retail
• Tourism agencies
• Customer support

Main contact point

As the main contact point the Multilink page will be the best alternative because it is a dedicated space for your business and the multiple WhatsApp contact options you may have.

If your business has 2 or more locations each with different contact points for users, you can group your locations links in this web page. You can even add Multiagent links in your Multilink page!

Some use cases:

• Hotels
• Restaurants
• Stores with multiple locations