What is the WhatsApp Business app?
Published on: 2020/07/30
You may already know WhatsApp is the most popular instant messaging app in the world with more than 1.6 billion monthly active users and more than 1 billion people use the app daily.
With such numbers there's no wonder the last few years it has become one of the favorites for businesses to provide customer support and sell their products and services. In fact a large amount of people prefer to interact with business via WhatsApp because chatting is really comfortable this days.
Of course WhatsApp did not stand still and has implemented several professional solutions to better the user-business interaction included the "Click To Chat" feature or as we all know it WhatsApp links that are now very popular especially on social media.
One of those professional solutions is the WhatsApp business app which we're going to describe in some detail for you to know about it, learn some features and we'll stablish if it's necessary for your business.
What is WhatsApp Business
In january 2018 WhatsApp made the official launch of the business version of their main app with the sole purpose of helping small business consolidate their own customer service channel. WhatsApp Business lets you edit your profile and configure different options to provide a more professional experience for users who reach your chat.
WhatsApp Business is an independent app from the main one we know and love, if you want to start using it you have to know you can only use 1 of the apps for each phone number you got in your smartphone, that means, you can't use both apps simultaneously with just 1 phone number.
In order to migrate your account from the main app to the WhatsApp Business app first you need to create a backup of your chats in
Settings > Chats > Chat backup, after the backup is complete download WhatsApp Business and follow the steps given by the app.
Once you migrate your account uninstall the main WhatsApp app so there won't be any conflict afterwards.
The first time you open the WhatsApp Business app you will notice some design changes, but don't worry, everything is almost exactly the same as before. It's mainly the same app with additional features for your business like:
1. Edit your business profile:
- Company description
- Business address
- Business category
- Business hours
2. Create product and services catalog with this item info:
- Item code
3. Automatic messaging tools:
- Away message (reply when you are away)
- Greeting message (welcome new customers)
4. Set quick replies to reuse for frequent messages.
5. Create labels to organize chats and customers.
6. Short link. A unique account link different from Walink's short links.
Does my business need WhatsApp Business app?
As you could see WhatsApp Business app expands the main app features for you to improve and professionalize the customer experience and your job.
Taking everything we taught you in this article we may not need to say it, but in case there's any doubt: if you own a business and are planning on using WhatsApp (or already use it) you MUST use WhatsApp Business app and take advantage of all the additional features it offers to grow your business.
Now imagine not only using WhatsApp Business app but adding Walink's Premium links to your strategy to drive customers straight into your chat, an absolute winning combo. To learn more read What is Walink Premium.